Frequently Asked Questions

Everything you need to know about Mailflow's permanent email forwarding service

Quick Navigation

General Questions

Basic information about our service

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Pricing & Payment

Costs, billing, and payment options

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Setup & Management

How to get started and manage addresses

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Technical Support

Troubleshooting and technical details

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Security & Privacy

Data protection and privacy policies

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Business Use

Enterprise and bulk solutions

General Questions

How long do email addresses work with Mailflow?

Forever! Mailflow provides a permanent email forwarding service. As long as our service operates, your email addresses will continue forwarding emails to your designated inbox.

This is a lifetime service with no expiration dates, unlike temporary email services or trial periods. You buy once and use forever.

What exactly is email forwarding and how does it work?

Email forwarding automatically redirects emails sent to your Mailflow addresses directly to your main inbox (like Gmail, Outlook, etc.).

Here's how it works:

  • Someone sends an email to your-address@mailflow1.com
  • Our servers instantly forward it to your chosen email address
  • You receive it in your normal inbox within seconds
  • You can reply normally from your main email account

It's like having a professional front door that leads to your actual inbox.

Can I reply from my forwarded email addresses?

Mailflow is a forwarding-only service. You'll receive emails in your main inbox, but replies will come from your original email address.

Why this approach is better:

  • Simpler setup - no complex SMTP configuration
  • Better deliverability - established email reputation
  • Privacy protection - your main email stays private
  • Cost-effective - no expensive hosting required
What makes Mailflow different from other email services?

Key differences that matter:

  • No Monthly Fees: Buy once, use forever (other services charge $5-20/month)
  • Instant Delivery: Addresses delivered in 5 minutes (others take hours or days)
  • Volume Discounts: Better pricing for bulk purchases
  • Simple Management: Email-based controls, no complex dashboards
  • Professional Quality: Clean domains, reliable infrastructure
  • Privacy First: We never read your emails or sell data
How quickly will I receive my email addresses?

Within 5 minutes! After payment confirmation, you'll receive a CSV file with all your email addresses delivered directly to your inbox.

What you'll get:

  • Complete CSV file with all purchased addresses
  • Each address immediately active and ready to use
  • Clear formatting for easy importing into tools
  • Backup copy available anytime via list@mailflow1.com

Pricing & Payment

Are there any monthly fees for email forwarding?

No monthly fees ever! Mailflow operates on a buy-once, use-forever model.

You pay a one-time fee and get lifetime email forwarding with:

  • No subscriptions or recurring charges
  • No hidden costs or surprise bills
  • No price increases over time
  • No cancellation fees

This saves you hundreds of dollars compared to monthly email hosting services.

How does your pricing work? What are the volume discounts?

Our transparent pricing structure:

  • 10-49 addresses: $0.10 each (Perfect for individuals)
  • 50-99 addresses: $0.09 each (Great for small teams)
  • 100-999 addresses: $0.08 each (Ideal for businesses)
  • 1000+ addresses: $0.07 each (Enterprise solutions)

Examples:

  • 10 addresses = $1.00 total
  • 100 addresses = $8.00 total
  • 1000 addresses = $70.00 total

All prices include everything - no setup fees, processing fees, or taxes.

What payment methods do you accept?

We accept all major payment methods through Stripe (world's most trusted payment processor):

  • Credit Cards: Visa, Mastercard, American Express
  • Debit Cards: All major debit cards
  • Digital Wallets: Apple Pay, Google Pay
  • Bank Transfers: ACH (US), SEPA (EU), and more
  • Local Methods: Available in 40+ countries

All payments are secured with bank-level encryption and processed instantly.

Do you offer refunds? What's your refund policy?

Due to the digital nature of our service, refunds are generally not available once addresses are delivered. However, we provide full refunds in these cases:

  • System failure: If we can't deliver your addresses
  • Service outage: If our forwarding service fails
  • Billing errors: Duplicate charges or incorrect amounts
  • Our mistake: Any error on our end

We're confident you'll love the service - over 99% of customers are completely satisfied!

Can I purchase more addresses later?

Absolutely! You can purchase additional addresses anytime:

  • Each purchase is independent - no account needed
  • All addresses can forward to the same or different inboxes
  • Volume discounts apply to each individual purchase
  • No limit on total addresses you can own

Many customers start with 10-50 addresses and gradually expand as their needs grow.

Setup & Management

How do I manage my email addresses after purchase?

Super easy! Manage everything via simple email commands - no dashboards or complex procedures:

  • list@mailflow1.com - Get complete CSV list of all your addresses
  • change@mailflow1.com - Update forwarding destination
  • delete@mailflow1.com - Remove unwanted addresses
  • support@mailflow1.com - Get human help anytime

Just send from your registered forwarding email address and get instant results!

How do I get a list of all my email addresses?

Step-by-step process:

  1. Send an email to list@mailflow1.com
  2. Send from the email address where your Mailflow addresses forward to
  3. Subject and body can be anything (or empty)
  4. Receive complete CSV file within 5 minutes

What you'll get:

  • Every address you've purchased
  • Current forwarding destination
  • Purchase date for each address
  • CSV format for easy importing
How do I change where my emails are forwarded?

Changing forwarding address is secure and simple:

  1. Send email to change@mailflow1.com from your current forwarding address
  2. List the addresses you want to change (one per line)
  3. Put your new forwarding email on the last line
  4. We'll send confirmation to your new email address
  5. Reply to confirm the change

Example email:

abc123@mailflow1.com
xyz789@mailflow1.com

new-email@example.com

Security: Confirmation required from new address prevents unauthorized changes.

Can I delete email addresses I no longer need?

Yes! Easy deletion process:

  1. Send email to delete@mailflow1.com
  2. List addresses to delete (one per line)
  3. Send from your registered forwarding email
  4. Get confirmation within minutes

Important notes:

  • Deleted addresses cannot be reused (for security)
  • Only you can delete your own addresses
  • Deletion is immediate and permanent
  • No refunds for voluntarily deleted addresses
What email domains do you use?

We use professional domains that look trustworthy and won't appear suspicious:

  • @mailflow1.com - Primary domain (clean, professional)
  • Additional domains may be added for capacity
  • All domains have proper DNS configuration
  • Clean reputation with major email providers

Example addresses: contact@mailflow1.com, support@mailflow1.com, info@mailflow1.com

Technical Support

I'm not receiving emails. What should I check?

Quick troubleshooting steps:

  1. Check spam folder - Most common issue
  2. Verify forwarding address - Email list@mailflow1.com to confirm
  3. Check email filters - Disable any aggressive filtering
  4. Test with different sender - Send from another email
  5. Contact us - Email tech@mailflow1.com with details

When contacting support, include:

  • Your forwarding email address
  • Specific Mailflow address not working
  • When you sent the test email
  • Any error messages received
How reliable is your email forwarding service?

Enterprise-grade reliability:

  • 99.9% uptime guarantee - Monitored 24/7
  • Multiple servers - Automatic failover protection
  • Average delivery time: Under 30 seconds globally
  • Redundant infrastructure - Multiple data centers
  • Real-time monitoring - Issues detected instantly

Our infrastructure handles millions of emails monthly with consistent reliability.

Is there a limit to how many emails I can receive?

No limits on email volume! Each address can receive unlimited emails:

  • No daily, monthly, or yearly limits
  • No restrictions on email size (up to standard limits)
  • No throttling or rate limiting
  • Handle everything from newsletters to customer inquiries

Fair use policy: Service designed for normal business and personal use. We only intervene in cases of abuse or illegal activity.

Do you provide technical support? How do I get help?

Comprehensive support options:

  • Email Support: support@mailflow1.com (24-48 hour response)
  • Technical Issues: tech@mailflow1.com (12 hour response)
  • Emergency: emergency@mailflow1.com (2 hour response for outages)
  • Self-Service: Comprehensive FAQ and guides

What we help with:

  • Email delivery troubleshooting
  • Address management assistance
  • Setup and configuration guidance
  • Billing and payment questions
Can I use your service with any email provider?

Yes! Works with every major email provider:

  • Popular Services: Gmail, Outlook, Yahoo, ProtonMail, iCloud
  • Business Email: Google Workspace, Microsoft 365, custom domains
  • Mobile Apps: All iPhone and Android email apps
  • Desktop Clients: Thunderbird, Apple Mail, Outlook desktop

If it can receive emails, it works with Mailflow - no special setup required!

Security & Privacy

Is my privacy protected? Do you read my emails?

Your privacy is absolutely protected!

  • We never read email content - Only process headers for routing
  • No email storage - Messages forwarded in real-time
  • No data mining - We don't analyze or sell your data
  • Minimal logging - Only basic delivery confirmations
  • GDPR compliant - Full privacy protection

We're a forwarding pipe, not a data collection service.

How secure is your email forwarding infrastructure?

Bank-level security measures:

  • End-to-end encryption - All email transmission encrypted
  • Secure servers - Regular security updates and patches
  • Access controls - Strict employee access limitations
  • DDoS protection - Multiple layers of attack prevention
  • Regular audits - Third-party security assessments
  • SOC 2 compliance - Industry-standard security controls
What information do you store about me?

We store only essential information:

  • Your forwarding email address - To know where to send emails
  • Your purchased addresses - To manage forwarding rules
  • Purchase records - For customer service and receipts
  • Basic logs - Delivery confirmations (30 day retention)

We DO NOT store:

  • Email content or attachments
  • Personal information beyond email addresses
  • Browsing history or tracking data
  • Payment details (handled by Stripe)
Can law enforcement access my emails through your service?

We have limited ability to provide information:

  • No email content - We don't store messages
  • Basic forwarding records - Only what goes where
  • Legal compliance - We follow applicable laws
  • Transparency - We'll inform you if legally permitted

Important: For maximum privacy, use encrypted email providers like ProtonMail for your forwarding destination.

What happens to my data if I stop using your service?

Complete data control:

  • Service termination: Email forwarding stops immediately
  • Data deletion: All records deleted within 30 days
  • Export option: Get your data before deletion
  • No retention: We don't keep inactive user data

However, since there are no monthly fees, most customers keep their addresses active indefinitely!

Business Use

Do you offer enterprise or bulk pricing for businesses?

Yes! Volume discounts start immediately:

  • 100-999 addresses: $0.08 each (ideal for businesses)
  • 1000+ addresses: $0.07 each (enterprise pricing)
  • Custom solutions: 10,000+ addresses with special rates

Enterprise benefits:

  • Priority customer support
  • Custom invoicing and billing
  • Dedicated account management
  • SLA guarantees available

Contact business@mailflow1.com for enterprise discussions.

Can multiple team members manage the same email addresses?

Flexible team management options:

  • Shared forwarding: All addresses forward to team@ email
  • Distribution lists: Forward to multiple team members
  • Department separation: Different addresses for different teams
  • Centralized control: One admin manages all addresses

Popular business setups:

  • Customer service: All support addresses → support@company.com
  • Sales team: All sales addresses → sales@company.com
  • Project-specific: project1@mailflow1.com → team@company.com
Is Mailflow suitable for customer-facing business communications?

Absolutely! Professional quality guaranteed:

  • Professional domains - Clean, trustworthy appearance
  • Reliable delivery - 99.9% uptime for business communications
  • Spam protection - Built-in filtering and reputation management
  • No delivery delays - Real-time forwarding

Perfect for:

  • Customer support and inquiries
  • Sales and lead generation
  • Department-specific communications
  • Project and campaign management
Can I integrate Mailflow with my existing business tools?

Seamless integration with business tools:

  • CRM Systems: Salesforce, HubSpot, Pipedrive (use Mailflow addresses for lead capture)
  • Help Desk: Zendesk, Freshdesk, Intercom (department-specific addresses)
  • Marketing: Mailchimp, ConvertKit (campaign-specific addresses)
  • E-commerce: Shopify, WooCommerce (order and support addresses)

Implementation: Since emails forward to your existing inbox, all integrations work automatically!

Do you provide invoices and receipts for business accounting?

Complete business documentation:

  • Automatic receipts - Sent immediately after purchase
  • Detailed invoices - Available for all transactions
  • VAT handling - Proper tax documentation where applicable
  • Custom invoicing - Available for enterprise customers

For accounting questions: Email billing@mailflow1.com with your transaction details.

🚀 Still Have Questions?

Our support team is here to help! We typically respond within 24 hours and provide lifetime support for all customers.

📧 General Support
support@mailflow1.com
🔧 Technical Issues
tech@mailflow1.com
💼 Business Inquiries
business@mailflow1.com
🔒 Privacy Questions
privacy@mailflow1.com

📚 Helpful Resources

⚙️ Technical Details

Learn exactly how our email forwarding infrastructure works and why it's so reliable.

💰 Calculate Your Cost

Use our pricing calculator to see exactly how much you'll pay with volume discounts.

🔍 Compare Alternatives

See how Mailflow compares to traditional email hosting and free alternatives.

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Join thousands of professionals who've simplified their email management with Mailflow's permanent forwarding service.