← Back to Homepage

Privacy Policy

1. Information We Collect

We collect minimal information necessary to provide our service:

• Email addresses: For setting up forwarding rules
• Payment information: Processed by Stripe (not stored by us)
• Usage logs: For system maintenance and security
• IP addresses: For security and fraud prevention
• Browser information: For technical support purposes

2. How We Use Your Information

Your information is used exclusively for:

• Providing email forwarding services
• Processing payments and transactions
• Service improvement and technical maintenance
• Important service announcements and updates
• Legal compliance and fraud prevention
• Customer support and troubleshooting

3. Information Sharing and Disclosure

We never sell or rent your personal information. We may share information only in these circumstances:

• With your explicit written consent
• When required by law or legal process
• To protect life, health, safety, or legal rights
• With service providers (like Stripe) necessary for operations
• In case of business transfer or acquisition

4. Email Content and Privacy

We strictly protect the privacy of your email communications:

• We do not read, store, or analyze email content
• We only process email headers for routing purposes
• Emails are forwarded in real-time without storage
• We cannot recover or provide copies of forwarded emails

5. Data Security

We implement comprehensive security measures:

• Industry-standard encryption for all data transmission
• Secure servers with regular security updates
• Access controls and authentication systems
• Regular security audits and monitoring
• Incident response procedures

6. Your Rights and Controls

You have the right to:

• Access your personal information
• Request corrections to your data
• Request deletion of your account and data
• Change your forwarding address
• Export your data in a portable format
• Opt out of non-essential communications

7. Data Retention

We retain your information only as long as necessary:

• Active forwarding rules: Maintained while service is active
• Payment records: Kept for 7 years for tax compliance
• Usage logs: Deleted after 90 days unless needed for security
• Deleted accounts: All data removed within 30 days

8. Cookies and Tracking

We use minimal cookies for:

• Essential service functionality
• Security and fraud prevention
• Basic analytics for service improvement

You can disable cookies in your browser settings without affecting the core forwarding service.

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions
• Appropriate safeguards

10. Contact Information

For privacy-related questions or requests, contact us at:

Email: privacy@mailflow1.com
Response time: Within 48 hours

11. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via email at least 30 days in advance.